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Effective date: 27 July 2026 · Last updated: 27 July 2026
These Terms of Service (“Terms”) are an agreement between you and Xanivar Labs Pte. Ltd., a company registered in Singapore (UEN 202607828N, registered office 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914) (“Xanivar”, “we”, “us”). They govern your access to and use of our products, applications, and websites, including Field (our field management product) (together, the “Services”). Please also read our Privacy Policy and Acceptable Use Policy, which are part of these Terms.
By creating an account or using the Services, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business, and “you” means the business.
Customer — the business or person that registers an account.
Authorised Users — the people (such as administrators, managers, and workers) a Customer permits to use the Services under its account.
Customer Data — data a Customer or its Authorised Users submit to or generate in the Services, including data about the Customer’s workers and its own customers.
Licensee — an authorised local operator that provides the Services in a particular market. In such markets, these Terms apply together with any additional local terms, and your contracting party and payment counterparty may be the Licensee.
You must be at least 18 years old to use the Services. By using the Services you represent that you meet this requirement and that the information you provide is accurate.
You are responsible for your account, for keeping your login credentials secure, and for all activity under your account. If you invite or enable Authorised Users, you are responsible for their use of the Services and for ensuring they comply with these Terms. You must promptly remove access for people who are no longer authorised.
Handles (usernames). The Services and our waitlist may let you choose a handle — a public username. A handle is licensed to you, not owned by you: you get a limited right to use it while these Terms apply, and it gives you no trademark or other proprietary right in it. You must have the right to use the handle you choose, and you must not choose one that infringes another’s trademark or other rights, impersonates a person, business, or brand, is misleading, or that is obscene, sexually explicit, hateful, abusive, or otherwise offensive. You are responsible for your handle and will indemnify us for claims arising from it.
We may change, reclaim, suspend, or reassign a handle — including handing it to a person or business that holds the relevant rights — where we reasonably believe it infringes, impersonates, is misleading, is being squatted or held inactive, or otherwise breaches these Terms or our Acceptable Use Policy. We may also do so where a handle is obscene, sexually explicit, hateful, abusive, or otherwise offensive, or where we otherwise reasonably consider it unsuitable for a public username. No list of prohibited handles can be complete, and we may act on a handle that no list anticipated. Where practicable we will give notice, but we may act immediately for trademark or impersonation complaints. We are not liable to you for reclaiming or changing a handle on these grounds.
Reserved handles. Some handles are reserved for Xanivar's own use — including our brand, product, and official account names — and are not available to choose. We may add to or change the list of reserved handles at any time.
Competing claims and reporting. Where more than one person claims the same handle, we may consider factors including verified identity, trademark and other legal rights, and prior established good-faith use of the name; our decision is final. If you believe a handle infringes your rights or impersonates you, you can report it to us at [email protected]. We may ask you to verify your identity or your right to a handle before we act.
Waitlist reservations. If you reserve a handle before launch, we hold it for 30 days after we send your invitation to sign up, and we will email you about 24 hours before it lapses. A reservation gives you first choice of that handle when you are invited; it is not a guarantee. If you do not complete sign-up within the 30 days, the reservation is released and the handle may be given to someone else.
If you use the Services as a business, you are responsible for the Customer Data you submit and how you use the Services, including:
As between you and us, you are the controller of your Customer Data and we are your processor, as described in the Privacy Policy and our Data Processing Addendum.
You must use the Services lawfully and in line with our Acceptable Use Policy. We may investigate suspected violations and take action, including removing content or suspending access.
Some Services are paid. You agree to pay the fees for the plan or Services you select. Unless stated otherwise, fees are exclusive of taxes, and you are responsible for applicable taxes. Fees may be billed by us or, in Licensee markets, by the Licensee. Except where required by law or stated otherwise, fees are non-refundable. We may change fees on reasonable notice; changes apply from your next billing cycle.
Free trials, beta, or early-access use may be offered and may be changed or removed (see Section 10).
The Services include tools to take payments from your customers and to pay workers or creators. To provide these, we work with third-party, regulated payment providers, and in Licensee markets the Licensee acts as the local merchant-of-record. Any wallet, balance, or ledger shown in the Services is a record of amounts processed by those providers for you; it is a bookkeeping feature, not a bank account or stored-value/e-money service, and it does not mean Xanivar holds your money as a deposit.
Xanivar is not a bank, payment institution, or money-services business and does not provide payment or financial services. Payments and payouts are provided by the payment providers and/or the Licensee, subject to their terms.
To receive payouts, you may need to complete identity/business verification (know-your-customer) with the payment provider or Licensee, and payouts are subject to their approval, timing, and limits.
You are responsible for chargebacks, refunds, reversals, and any fees or shortfalls arising from your transactions, and for the tax treatment of amounts you receive.
The party legally responsible for local payment-services licensing and regulation in a market is the party acting as merchant-of-record there (generally the Licensee), not Xanivar.
App-store purchases. If you buy or subscribe through the Apple App Store or Google Play, that purchase is also subject to the app store’s own terms and billing rules, and the app store (not Xanivar) processes it and handles refunds under its policies.
Your data. You keep all rights in your Customer Data. You grant us (and our Licensees and service providers) a limited licence to host, process, and use the Customer Data only to provide and support the Services and as described in the Privacy Policy.
Our IP. We (and our licensors) own the Services, software, and brand. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription, subject to these Terms. You may not copy, modify, reverse-engineer, resell, or create derivative works from the Services except as allowed by law or a separate written agreement (such as a licensing agreement).
Feedback. If you send us suggestions, we may use them without restriction or obligation.
The Services may let you connect third-party tools (for example accounting or payroll systems such as QuickBooks, Xero, or ADP, or messaging via WhatsApp). Your use of those tools is governed by their own terms, and we are not responsible for them. Enabling a connection authorises the exchange of data needed to make it work.
We may offer features labelled beta, preview, or early access. These are provided “as is”, may change or be removed, may be less reliable, and are not recommended for critical use. We are not liable for beta features to the extent permitted by law.
We work to keep the Services available but do not guarantee uninterrupted or error-free operation. We may update, change, or discontinue features. We will give reasonable notice of material adverse changes where practicable.
To the maximum extent permitted by law, the Services are provided “as is” and “as available”, and we disclaim all warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will meet all your requirements or be error-free, and you are responsible for your use of, and decisions made with, the Services.
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill; and (b) each party’s total aggregate liability arising out of or relating to these Terms is limited to the greater of (a) the amounts you paid us for the Services in the 12 months before the event giving rise to the claim, or (b) USD 50. Nothing limits liability that cannot be limited by law.
You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Services in breach of these Terms or the law, or your failure to obtain necessary rights, notices, or consents (including in relation to your workers and customers).
You may stop using the Services and close your account at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or use the Services in a way that risks harm or legal exposure. On termination, your right to use the Services ends. You may export your Customer Data for a limited period after termination as described in the Services or our Data Processing Addendum, after which we may delete it, subject to legal retention requirements.
Each party may receive non-public information from the other. The receiving party will protect it and use it only to exercise its rights and meet its obligations under these Terms, except where disclosure is required by law.
We may update these Terms. If we make a material change, we will give notice (for example by email or in the Services) at least 30 days before it takes effect where practicable. Continuing to use the Services after a change takes effect means you accept the updated Terms.
These Terms are governed by the laws of Singapore, without regard to conflict-of-laws rules, and the courts of Singapore have exclusive jurisdiction over disputes with Xanivar Labs. Where your contracting party is a local Licensee (for example, in Indonesia), that Licensee’s local terms, local governing law, and local dispute-resolution forum apply to your relationship with it instead — the Singapore position above governs your relationship with Xanivar Labs (including purchases billed through the Apple App Store or Google Play to Xanivar).
These Terms (with the Privacy Policy, Acceptable Use Policy, and any order or plan you accept) are the entire agreement between us. If any part is unenforceable, the rest remains in effect. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or reorganisation; you may not assign them without our consent. Our failure to enforce a term is not a waiver. Neither party is liable for delays caused by events beyond its reasonable control. Notices to you may be given in the Services or by email.
Questions about these Terms: [email protected] · Xanivar Labs Pte. Ltd., 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914.
© 2026 Xanivar Labs Pte. Ltd. All rights reserved.
